Privacy Policy

1. Introduction

raja14 ("we", "us", "our", or the "Company") is committed to protecting the privacy and security of personal information provided by our users. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you access or use the raja14 platform, website, mobile applications, and related services (collectively, the "Services").

This Privacy Policy applies to all users of raja14 Services, including visitors who browse our website without creating an account and registered users who engage in gaming activities. By accessing or using raja14 Services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy.

We operate in accordance with Indonesian data protection regulations and international best practices for online gaming platforms. Your privacy is of paramount importance to us, and we employ industry-standard security measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction.

2. Information We Collect

raja14 collects several categories of information necessary to provide our Services, ensure regulatory compliance, prevent fraud, and enhance user experience. The types of data we collect include:

2.1 Personal Identification Information

When you register an account with raja14, we collect personal identification details required to verify your identity, confirm your age and residency, and comply with Know Your Customer (KYC) regulations:

• Full legal name as it appears on your Indonesian National Identity Card (KTP)
• Date of birth to verify you meet the minimum age requirement of 21 years
• Indonesian National Identity Card (KTP) number and scanned copies for verification
• Residential address and proof of address documentation (utility bills, bank statements, or government correspondence)
• Email address for account communications and notifications
• Mobile phone number for account security and two-factor authentication
• Verification selfie photographs for identity confirmation

2.2 Financial Information

To process deposits and withdrawals, we collect payment-related information:

• Indonesian bank account details (bank name, account number, account holder name) for BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, and BSI transfers
• E-wallet account information for OVO, DANA, GoPay, ShopeePay, and LinkAja transactions
• Transaction history including deposit amounts, withdrawal requests, timestamps, and transaction statuses
• Payment method verification documents to confirm ownership and prevent fraud

Note: We do not directly store credit card numbers or sensitive payment credentials. Payment processing is handled through certified payment gateways that maintain PCI-DSS compliance standards.

2.3 Gaming Activity Data

To provide gaming services, detect irregular activity, and improve user experience, we collect data related to your platform usage:

• Game selection preferences and play history across slots, live casino, table games, and sports betting
• Betting patterns including wager amounts, game choices, session durations, and win/loss records
• Sports betting selections, odds chosen, and outcomes for football (BRI Liga 1, EPL, La Liga, Champions League), badminton, e-sports, and other sporting events
• Bonus claim history, wagering progress, and promotional engagement metrics
• Responsible gaming tool usage including deposit limits, loss limits, session time restrictions, and self-exclusion requests

2.4 Technical & Device Information

We automatically collect technical data when you access raja14 Services to ensure platform functionality, security, and performance optimization:

• IP address and geolocation data to verify Indonesian residency and detect suspicious login attempts
• Device information including device type, operating system, browser type and version, screen resolution, and language settings
• Access logs including login timestamps, pages visited, features used, and navigation patterns
• Cookies and similar tracking technologies (see Section 8 for detailed information)
• Crash reports and error logs to diagnose technical issues and improve platform stability

2.5 Communications

We retain records of communications between you and raja14 for quality assurance, dispute resolution, and service improvement:

• Customer support chat transcripts, email correspondence, and inquiry history
• Feedback submissions, survey responses, and user experience evaluations
• Marketing preference settings and communication consent records

3. How We Use Your Data

raja14 processes your personal information for the following legitimate business purposes:

3.1 Account Management & Service Provision

We use your data to create and maintain your account, process gaming transactions, deliver customer support, and provide access to our full range of casino games, live dealer experiences, and sports betting markets. This includes authenticating your identity during login, processing deposits and withdrawals, tracking your balance, and enabling gameplay across our platform.

3.2 Regulatory Compliance & KYC Verification

Indonesian and international gaming regulations require us to verify the identity, age, and residency of all users. We process your KYC documents to confirm you are at least 21 years old, an Indonesian resident, and the legitimate owner of payment methods used on your account. This protects both you and our platform from fraud, identity theft, and money laundering activities.

3.3 Fraud Prevention & Security

We analyze gaming patterns, login behavior, device information, and transaction history to detect and prevent fraudulent activities including multi-accounting, bonus abuse, payment fraud, collusion, and unauthorized account access. Advanced security systems monitor for irregular betting patterns and suspicious behavior to maintain platform integrity.

3.4 Platform Improvement & Personalization

We analyze aggregated and anonymized usage data to understand user preferences, optimize game offerings, improve navigation and user interface design, and develop new features that enhance your gaming experience. Your game history may inform personalized game recommendations, though you control marketing preference settings.

3.5 Responsible Gaming Support

We monitor gaming activity to identify potential problem gambling behaviors and proactively offer responsible gaming resources. Your usage of deposit limits, loss limits, session time restrictions, and self-exclusion tools is tracked to enforce these protective measures and ensure compliance with your chosen restrictions.

3.6 Marketing Communications

With your explicit consent, we may send promotional emails, SMS messages, or in-platform notifications about new games, bonuses, tournaments, and special offers. You may opt out of marketing communications at any time through your account settings or by contacting customer support, though we will continue to send essential account-related and transactional messages.

3.7 Legal Obligations

We may process and disclose your data when required by Indonesian law, court orders, regulatory authorities, or law enforcement agencies. This includes cooperation with investigations into illegal activities, compliance with tax reporting obligations, and responding to lawful requests for information.

4. Data Sharing & Disclosure

raja14 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data with the following categories of recipients under strict confidentiality agreements:

4.1 Payment Service Providers

To process deposits and withdrawals, we share necessary financial information with certified payment gateways, Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP), and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja). These partners process payments on our behalf under strict data protection standards.

4.2 Gaming Software Providers

Game providers like Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited user data necessary to deliver gaming content, track gameplay, and ensure fairness. These providers operate under their own privacy policies and are required to maintain appropriate data security measures.

4.3 Identity Verification Services

We may use third-party KYC verification services to authenticate identification documents, verify addresses, and screen against sanctions lists and fraud databases. These services process your verification documents securely and are bound by confidentiality obligations.

4.4 Customer Support Tools

Our customer support team uses third-party platforms for live chat, email management, and ticketing systems. Your communications with support may be processed through these systems, which are configured to maintain data security and confidentiality.

4.5 Legal & Regulatory Authorities

We may disclose your information to Indonesian government agencies, law enforcement, courts, or regulatory bodies when legally required to do so, including for tax compliance, criminal investigations, court proceedings, or regulatory inquiries.

4.6 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the acquiring entity, subject to this Privacy Policy's continued application and appropriate safeguards.

5. Security Measures

raja14 implements comprehensive technical, organizational, and administrative security measures to protect your personal information:

5.1 Encryption & Data Protection

All data transmitted between your device and raja14 servers is encrypted using industry-standard SSL/TLS protocols (minimum 256-bit encryption). Sensitive data at rest, including KYC documents and financial records, is encrypted in secure databases with restricted access. Payment information is tokenized and never stored in plain text.

5.2 Access Controls

Access to personal data is restricted on a need-to-know basis. Employees with data access undergo background checks, sign confidentiality agreements, and receive regular data protection training. Multi-factor authentication and role-based permissions limit internal data access.

5.3 Infrastructure Security

Our servers are hosted in secure data centers with physical security controls, redundant power systems, fire suppression, and 24/7 monitoring. Regular security audits, penetration testing, and vulnerability assessments identify and remediate potential weaknesses.

5.4 Account Security Features

Users can enable two-factor authentication (2FA) for enhanced account security. We monitor login attempts for suspicious activity and may require additional verification for logins from unrecognized devices or locations. Passwords are hashed using strong cryptographic algorithms.

5.5 Incident Response

In the unlikely event of a data breach affecting your personal information, we will notify you promptly in accordance with Indonesian data protection regulations and take immediate action to contain the breach, assess the impact, and prevent future occurrences.

6. Data Retention

raja14 retains your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements:

• Active Accounts: Personal data, gaming history, and transaction records are retained for the duration of your active account plus any applicable legal retention periods.
• Closed Accounts: After voluntary account closure, we retain essential data for a minimum of 7 years to comply with Indonesian financial regulations, anti-money laundering requirements, and potential dispute resolution needs.
• KYC Documents: Identity verification documents are retained for 7 years from account closure as required by regulatory frameworks.
• Transaction Records: Financial transaction history is retained for 7 years for tax compliance and audit purposes.
• Marketing Data: If you opt out of marketing communications, your preference is retained indefinitely to honor your request.
• Technical Logs: Server logs and access records are typically retained for 12 months for security monitoring and troubleshooting purposes.

Upon expiration of retention periods, personal data is securely deleted or anonymized such that it can no longer identify you individually.

7. Your Privacy Rights

Under Indonesian data protection principles and our commitment to user privacy, you have the following rights regarding your personal information:

7.1 Right to Access

You may request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used format within 30 days of your request.

7.2 Right to Rectification

You can update inaccurate or incomplete personal information through your account settings or by contacting customer support. We will correct errors promptly upon verification.

7.3 Right to Erasure

You may request deletion of your personal data, subject to legal retention obligations. After account closure and expiration of mandatory retention periods, we will delete or anonymize your data.

7.4 Right to Object

You can object to processing of your data for marketing purposes at any time. You may also object to automated decision-making processes that significantly affect you, though such automated processing is limited on our platform.

7.5 Right to Data Portability

You may request a copy of your data in a machine-readable format to transfer to another service provider where technically feasible.

7.6 Right to Withdraw Consent

Where processing is based on consent (such as marketing communications), you may withdraw consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with your account details and specific request.

8. Cookies & Tracking Technologies

raja14 uses cookies and similar tracking technologies to enhance platform functionality, analyze usage patterns, and personalize your experience:

8.1 Types of Cookies

• Essential Cookies: Required for basic platform functionality including login authentication, session management, and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences, settings, and language choices to provide a personalized experience.
• Analytical Cookies: Help us understand how users interact with the platform, which pages are most visited, and where improvements can be made. Data is aggregated and anonymized.
• Marketing Cookies: Track your activity across sessions to deliver relevant promotional content. You can opt out of these cookies.

8.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can block or delete cookies, though this may impair platform functionality. Mobile applications may use device identifiers instead of cookies; you can manage these through your device settings.

9. Policy Updates

raja14 may update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated via email or prominent platform notification at least 30 days before taking effect. The "Last Updated" date at the top of this document indicates when the policy was last revised. Your continued use of the Services after policy updates constitutes acceptance of the revised terms.

10. Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us:

By using raja14 Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. Thank you for trusting us with your data.